Store FAQ

When you purchase from this direct shop, you are doing more than supporting a small artist.  Purchases help support local businesses and Doctors Without Borders!  You are also supporting the environment as shipping supplies comes from EcoEnclose.  Opens to an external site on a new tab.

Coming soon: A section for upcoming associate Ichigo Crafts, run by fellow artist YamiSionnach!  Ichigo Crafts (YamiSionnach) offers free flat rate shipping.  Be sure to click it in checkout.  Custom orders are available for many of her offerings.

You can contact me about any questions not on this page.  The FAQ may include it later.

Security
akaneart.com runs a valid SSL Certificate and manages shop payments through secure payment gateways.  Transactions go through Stripe and Paypal, secure and PCI compliant ecommerce gateways.  You may refer to this Paypal FAQ answer or Stripe document on Security for more information.  Your browser may save name and address fields.  The site may store the last four of a card.

We allow guest checkout and customer accounts.  Visitors do receive website emails, only about one every week or so, with updates.  There is the option to opt out at any time.

With data and privacy becoming a global concern I am complying with the EU General Data Protection Regulation (GDPR).  All user information is voluntary and can be removed at any time.  I will never hand out, share, or sell any information stored on this site.  Users will be notified of a breach. Customer data is managed on the Woocommerce platform. For privacy information please refer to their Privacy Policy page.

For further information consult the Privacy Policy page for this site.

What are the different options available for prints?

Artwork is available as a button, bookmark, postcard, print, or poster. Some items are not available for some artwork.

A rundown of sizes and materials:

Landscape

Bookmarks Buttons Postcards Prints Posters Big Posters
Inches 1 ½ by 6 2 ½ Circle 7 by 5 11 by 8 ½ 18 by 12 24 by 18
Metric (cm) 3.6 by 17.8 6.4 Circle 17.8 by 12.7 27.9 by 21.6 45.7 by 30.5 61 by 45.7
Intl Paper N/A N/A (B6) (A4) (A3) (A2)

Portrait

Bookmarks Buttons Postcards Prints Posters Big Posters
Inches 1 ½ by 6 2 ½ Circle 5 by 7 8 ½ by 11 12 by 18 18 by 24
Metric (cm) 3.6 by 17.8 6.4 Circle 12.7 by 17.8 21.6 by 27.9 30.5 by 45.7 45.7 by 61
Intl Paper N/A N/A (B6) (A4) (A3) (A2)

Square

Bookmarks Buttons Postcards Prints Posters Big Posters
Inches 1 ½ by 6 2 ½ Circle 6 8 ½ 15 21
Metric (cm) 3.6 by 17.8 6.4 Circle 17.8 21.6 38.1 53.3

Charms and Stickers

Charms Stickers
Inches 1 ½ by 1 ½ 3 by 3
Metric (cm) 3.6 by 3.6 7.6 by 7.6
Primary Material Acrylic Vinyl

Width by height (paper size as applicable), metric measurements or international paper sizes are approximate.  Older artwork may have varying print and poster sizes.  Be sure to check specific product pages for their measurements.

Many prints from before 2017 are printed on heavy matte cover weight paper.  This weight paper is heavier than standard office paper.  It curves but is still somewhat sturdy.  Some postcards are printed on heavy matte paper, possibly card,and others are printed on photo paper.  Mid-2017 to present items are made with heavy matte cardstock, as applicable.

Printful and Printify print on demand services and products are recent additions to the store.

I don’t see (insert artwork here) as a certain item.  Can I still get it?

Absolutely!  Custom orders will have a processing time similar to a preorder item (2-5 weeks) before shipping.  Some items can be sent to you direct from my print supplier.  Simply contact me and I can set up an invoice for you and discuss framing or scale.  Small items may be incorporated into orders for new items.

Please note that I will not do custom orders for the commissioned artwork of others.

An item I want/ordered is out of stock.  Is there a way I can still get it?

 Yes!  The site manages inventory and I strive to make the count as accurate as possible.  Many items default to going on backorder, which means it will be restocked within 2-4 weeks.  There will be a message at the top of your screen in your cart or during checkout.  All items except for Last Chance items have backorder enabled.

If you already paid, and would rather wait for the item to be in stock, contact me for a refund.  The full order can also be held or shipped separately at no extra cost.

I will contact you if a not-on-backorder or Last Chance item on your order ran out.  I can refund the order, exchange with a similar item, or make a one time new order.  This should be a rare occurrence.

What is Preorder vs ‘Evolving Preorder?’

Finished artwork may not have all products or finishes available.  This is Basic Preoder.

Evolving Preorder‘ is for supporting artwork as it is being created.  Check back often, catch Twitch streams, or be on the lookout on my Instagram to watch the art evolve!  Orders will go out when the finished work is stocked.  User input encouraged!  Think of it as a tiny Kickstarter project.

Both forms of preorders help fund the materials or printing purchases to stock up and fulfill orders.

Where do orders ship from?

Print orders ship from Columbus, OH, near the Ohio State University campus area.  I use the US Postal Service, First Class or Priority.  All orders include tracking information.

There are no address changes except in the event of a typo or old address on the invoice.  I will only ship to confirmed addresses.  However, I will not ship to any third parties, shipping services, or warehouses.  Sanction laws also apply.  I will refund orders going to sanctioned countries.

Items Printful or Printify fulfill will come from California (Printful) or Georgia (SPOKE with Printify).

I offer free shipping on direct products (my prints, bookmarks, posters, ect.) on orders that reach $50.  Clothing items, mugs, notebooks, and other print on demand products count towards this total.  However, they are not eligible for free shipping at this time.

Please confirm during checkout you put in your current address correctly!  I may confirm addresses with new customers or a customer returning after a long time.

I live near OSU, Clintonville, Grandview, Downtown, ect. or I will be at/near the same event as you.  Can I pick my order up?

Absolutely!  Local customers have free pickup or standard shipping available.  We can arrange a meeting at a location near campus or my address.  I can also hold orders at my table for pick up during events.  Remember to have a printout of your order confirmation and/or ID.

An available location, which is also a UPS drop off point, is Conrads College Gifts on 316 W Lane Avenue by the Panera Bread near the Olentangy River.

Please note this is only for print orders or any products I personally keep in stock.

Pickup orders charged shipping will have shipping fees refunded.

When will I get my order?

Items in stock will be shipped out same day or within 1-3 business days.  Domestic orders will take 1-6 days when received by the post office.  International orders may take 2-7 weeks, or more.  Items that are temporarily out or on preorder status may take an extra 2-4 weeks for a new inventory shipment.

Please note that made to order items average 2 to 7 days to ship out, but the shipping length is about a few days based on location.

International Orders:  Be ready to claim orders at customs.  Unclaimed packages at customs is a common reason for failure to deliver.  I will do my best to notify you if customs required a form.

You have two choices for shipping if there are in stock and preorder items.  In stock items can go out right away with preorder items shipping for free upon arrival.  Otherwise, I can hold the in stock items and send the entire order out together.

Please note!  The US Postal Service or the carrier in your area should be your first contact after I send the order.  I only have access to tracking information and will recommend you contact the USPS or carrier customer service.  International orders should contact their local service and/or customs.  Sometimes carriers mark items as out for delivery or delivered before they actually are as such.  I will handle insurance claims (if there is one) to create an exchange.

Tips to ensure successful delivery: I send orders in regular envelopes, flat bubble or rigid mailers, and sometimes tubes.  Sealed flap enclosure bags protect from water.  These are low key but will not always fit inside of a mailbox.  They may be propped up against the door or hidden under a mat or similar item on porch.

Make sure your area is secure when your order is close to arrival.  Have a friend or family member accept the order if you will not be home.  It’s also sometimes good to let a trusted neighbor know you have a package or large envelope on the way.  Leave lights and a radio on, or use other methods, to give off the appearance of someone being home.  Radio stations that are talk heavy are best.  You may also be able to request the carrier hold your order at a facility for in person pick up.  If you live in a complex, check with the office desk that they may be holding your order.

Returns and Exchanges

Within 10 business days of receiving your order you may request a return or exchange.  Broken or otherwise damaged merchandise due to shipping, incorrect items sent, or a no longer wanted gift are the only valid reasons.  Please use the original packaging if you can.  No worries if you do not have it.  Non defective items must come back in sellable condition.

When the item arrives back to me I will make the necessary refund or new shipment.  All refunds will go back to the original purchasing account.  New shipment will be at seller’s expense so buyers can breathe easy and wait for their new items.

Last chance or retiring and oops items are non-refundable.

Printful and Printify have their own policies (just click on their name).  For the most part they may only accept returns or exchanges on defective items or wrong sizes.  Maximum time allowed after you receive your item to return it may be four (4) weeks.

Business Inquiries

At this time I unfortunately cannot do wholesale or licensing for third parties.